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Video, marka sahiplerine hitap ederek hizmet kalitesini ölçme yöntemlerini anlatmaktadır.","Video, marka sahiplerinin kendi markalarını nasıl değerlendirebileceklerini göstermektedir. Piramit Danışmanlık'ın gizli müşteri hizmeti, hizmet kalitesini ölçen senaryolar oluşturma, gizli müşterileri eğitme ve verileri değerlendirme süreçlerini detaylı olarak anlatmaktadır. 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