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接遇とは「お客さまにとって快適な空間を提供し続けること」です。 医療機関の場合はお客さまが患者さまに変わるだけで、接遇の意味に変わりはありません。 今回の動画では「サービス業と医療機関の接遇の違い」についてお話をしています。 ジネスマナー研修 ◆ 再生リスト「電話応対研修」 • 電話応対研修 ◆ 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では、接遇力が高いスタッフってどんな能力を持っているのでしょうか？！ 目指すべきゴールが明確でないと、そこに向かって育てることができません。 今回の動画では「接遇力が高いスタッフに共通する5つの力」についてお話をしています。 ジネスマナー研修 ◆ 再生リスト「電話応対研修」 • 電話応対研修...","preview":{"posterSrc":"//avatars.mds.yandex.net/get-vthumb/3212218/c91bc8679639a05ead0a8b8ca951745d/564x318_1"},"target":"_self","position":"2","reqid":"1764382303277344-17537299278353578806-balancer-l7leveler-kubr-yp-sas-190-BAL","summary":{"fullTextUrl":"/int_search_summary?data=http%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DezoeLsdE9s4","linkTemplate":"/video/preview/11767043322484684038?parent-reqid=1764382303277344-17537299278353578806-balancer-l7leveler-kubr-yp-sas-190-BAL&text=%E7%A3%AF%E8%B2%9D%E5%92%8C%E7%BE%8E%E3%81%AE%E6%8E%A5%E9%81%87%E5%8A%9B%E5%90%91%E4%B8%8A%E3%83%81%E3%83%A3%E3%83%B3%E3%83%8D%E3%83%AB&t=%%timestamp%%&ask_summarization=1"},"isAdultDoc":false,"relatedParams":{"text":"#10 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接遇コンサルタントの磯貝和美と申します。 この度はコンフォルトのホームページをご覧いただきありがとうございます。 当社は「接客力でお客さまから選ばれたい！」 「スタッフが働き続けたいと思えるお店を作りたい！」 「社内で接遇教育が出来る人材を育てたい！ 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続きはこちらからどうぞ↓ • #35【接遇力向上】サービス業と医療機関の接遇の違い はじめまして。 接遇コンサルタントの磯貝和美です ^ ^ 接客・接遇力の向上でお客さまとスタッフが集まる仕組みをつくる専門家！ フォルト #接遇コンサルタント #磯貝和美...","preview":{"posterSrc":"//avatars.mds.yandex.net/get-vthumb/2953774/cc2948bf7c2b02e013751935e407d980/564x318_1"},"target":"_self","position":"7","reqid":"1764382303277344-17537299278353578806-balancer-l7leveler-kubr-yp-sas-190-BAL","summary":{"fullTextUrl":"/int_search_summary?data=http%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DwYzEgqu55r8","linkTemplate":"/video/preview/18391391525881630944?parent-reqid=1764382303277344-17537299278353578806-balancer-l7leveler-kubr-yp-sas-190-BAL&text=%E7%A3%AF%E8%B2%9D%E5%92%8C%E7%BE%8E%E3%81%AE%E6%8E%A5%E9%81%87%E5%8A%9B%E5%90%91%E4%B8%8A%E3%83%81%E3%83%A3%E3%83%B3%E3%83%8D%E3%83%AB&t=%%timestamp%%&ask_summarization=1"},"isAdultDoc":false,"relatedParams":{"text":"サービス業と医療機関の接遇の違い 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コールセンターの電話応対品質向上のお役に立つお話を 「実践！ コールセンターの電話応対品質向上のための取組み」としてお届けしてまいります。 よろしければチャンネル登録よろしくお願いいたします！ / @cs-confort こんにちは。 株式会社コンフォルトの接遇コンサルタント、磯貝和美です。 今回のテーマは「コ...","preview":{"posterSrc":"//avatars.mds.yandex.net/get-vthumb/3907764/ad5a2c775e6222627ee8538023c04d66/564x318_1"},"target":"_self","position":"8","reqid":"1764382303277344-17537299278353578806-balancer-l7leveler-kubr-yp-sas-190-BAL","summary":{"fullTextUrl":"/int_search_summary?data=http%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DOf06-AColic","linkTemplate":"/video/preview/17805432754676969551?parent-reqid=1764382303277344-17537299278353578806-balancer-l7leveler-kubr-yp-sas-190-BAL&text=%E7%A3%AF%E8%B2%9D%E5%92%8C%E7%BE%8E%E3%81%AE%E6%8E%A5%E9%81%87%E5%8A%9B%E5%90%91%E4%B8%8A%E3%83%81%E3%83%A3%E3%83%B3%E3%83%8D%E3%83%AB&t=%%timestamp%%&ask_summarization=1"},"isAdultDoc":false,"relatedParams":{"text":"#128【実践！ 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続きはこちらからどうぞ↓ • #10 【接遇力向上】接遇力が高いスタッフに共通する5つの力 はじめまして。 接遇コンサルタントの磯貝和美です ^ ^ 接客・接遇力の向上でお客さまとスタッフが集まる仕組みをつくる専門家！ フォルト #接遇コンサルタント #磯貝和美...","preview":{"posterSrc":"//avatars.mds.yandex.net/get-vthumb/215540/a2ea8a6baf8dccf8f1473eafb7329d5e/564x318_1"},"target":"_self","position":"9","reqid":"1764382303277344-17537299278353578806-balancer-l7leveler-kubr-yp-sas-190-BAL","summary":{"fullTextUrl":"/int_search_summary?data=http%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D5UG_BlQuCg4","linkTemplate":"/video/preview/4108248800456412885?parent-reqid=1764382303277344-17537299278353578806-balancer-l7leveler-kubr-yp-sas-190-BAL&text=%E7%A3%AF%E8%B2%9D%E5%92%8C%E7%BE%8E%E3%81%AE%E6%8E%A5%E9%81%87%E5%8A%9B%E5%90%91%E4%B8%8A%E3%83%81%E3%83%A3%E3%83%B3%E3%83%8D%E3%83%AB&t=%%timestamp%%&ask_summarization=1"},"isAdultDoc":false,"relatedParams":{"text":"接遇力が高いスタッフに共通する5つの力 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数回にわたって「電話応対研修シリーズ」として、私が日頃の電話応対研修でお伝えしている内容を中心にアップしてまいります。 今回は「クリニックが予約を受けるときの電話応対の方法」についてお話をしています。 この動画を見て「伝え方を学ぶ」もよし、「自分のスキルの棚卸」をするもよし、「スタッフへの電話応対研修として利用する」もよし。 あなたの医院（会...","preview":{"posterSrc":"//avatars.mds.yandex.net/get-vthumb/4266379/03c810a10fab3286a60e1bf17c7832f1/564x318_1"},"target":"_self","position":"14","reqid":"1764382303277344-17537299278353578806-balancer-l7leveler-kubr-yp-sas-190-BAL","summary":{"fullTextUrl":"/int_search_summary?data=http%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DywX5hPPt4bI","linkTemplate":"/video/preview/6188292355184498963?parent-reqid=1764382303277344-17537299278353578806-balancer-l7leveler-kubr-yp-sas-190-BAL&text=%E7%A3%AF%E8%B2%9D%E5%92%8C%E7%BE%8E%E3%81%AE%E6%8E%A5%E9%81%87%E5%8A%9B%E5%90%91%E4%B8%8A%E3%83%81%E3%83%A3%E3%83%B3%E3%83%8D%E3%83%AB&t=%%timestamp%%&ask_summarization=1"},"isAdultDoc":false,"relatedParams":{"text":"#54【電話応対研修 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★接客を教える立場の方 ★社内の教育を担当している方 ★自分の接客に自信を持ちたい方 こんにちは。 接遇コンサルタントの磯貝和美です(^^) 本日も接客教育担当者の皆さんに 役立つ情報を届けします！ 接客教育担当者必見！ 研修のネタ帳 ＼あなたの印象を決める聴覚要素とは？／ 前回に引き続き、印象についてのお話です。 印象のお話を...","preview":{"posterSrc":"//avatars.mds.yandex.net/get-vthumb/4429331/21102fb7aaa130d685254ed73d4e9812/564x318_1"},"target":"_self","position":"15","reqid":"1764382303277344-17537299278353578806-balancer-l7leveler-kubr-yp-sas-190-BAL","summary":{"fullTextUrl":"/int_search_summary?data=http%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DDrPo1rxw1bI","linkTemplate":"/video/preview/14281042792697572770?parent-reqid=1764382303277344-17537299278353578806-balancer-l7leveler-kubr-yp-sas-190-BAL&text=%E7%A3%AF%E8%B2%9D%E5%92%8C%E7%BE%8E%E3%81%AE%E6%8E%A5%E9%81%87%E5%8A%9B%E5%90%91%E4%B8%8A%E3%83%81%E3%83%A3%E3%83%B3%E3%83%8D%E3%83%AB&t=%%timestamp%%&ask_summarization=1"},"isAdultDoc":false,"relatedParams":{"text":"【接客教育担当者の研修ネタ帳】あなたの印象を決める聴覚要素 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