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Tüketici Hakem heyetine nasıl başvurulur? Tüketici mahkemesine başvuru nasıl yapılır? ayıplı mal...","preview":{"posterSrc":"//avatars.mds.yandex.net/get-vthumb/1553687/f778cfac47799a5d4b19c6723363c3b7/564x318_1"},"target":"_self","position":"1","reqid":"1765290914684987-13392797853277445717-balancer-l7leveler-kubr-yp-sas-79-BAL","summary":{"isFull":true,"fullTextUrl":"/video/result?ask_summarization=1&numdoc=1&noreask=1&nomisspell=1&parent-reqid=1765290914684987-13392797853277445717-balancer-l7leveler-kubr-yp-sas-79-BAL&text=videoid:17774557099237074180","teaser":[{"list":{"type":"unordered","items":["Bu video, tüketici hakları hakkında bilgilendirici bir eğitim içeriğidir. Konuşmacı, ayıplı mal kavramını ve tüketici hakem heyetine başvuru sürecini anlatmaktadır.","Video, ayıplı mal kavramının tanımıyla başlayıp, tüketicinin bu durumda sahip olduğu talep haklarını (yeni ürün, iade, onarım, indirim) açıklamaktadır. Ardından tüketici hakem heyetinin ne olduğu, görev alanları ve başvuru süreçleri detaylı olarak anlatılmaktadır. Ayrıca, parasal sınırlara göre hangi kurumlara başvuru yapılacağı ve başvuru formlarının nasıl doldurulacağı hakkında bilgiler verilmektedir."]},"endTime":398,"title":"Ayıplı Mal ve Tüketici Hakem Heyetine Başvuru","beginTime":0}],"fullResult":[{"index":0,"title":"Ayıplı Mal Nedir?","list":{"type":"unordered","items":["Ayıplı mal, alınan ürün veya hizmette karşılaşılabilecek eksiklik ya da hata durumudur.","Ayıplı mal, tüketiciye teslim anında tarafların kararlaştırdığı model veya örneğe uygun olmayan veya objektif olarak taşıması gereken özelliklere sahip bulunmayan üründür.","Ayıplı mal kategorisi içerisinde etiketinde, ambalajında, kullanım ve tanıtım kılavuzunda yer alan noktaları taşımayan, teknik düzenlemesindeki niteliğe aykırılık taşıyan, tüketicinin üründen umduğu yararı azaltan veya ortadan kaldıran ürünler bulunmaktadır."]},"beginTime":14,"endTime":132,"href":"/video/preview/17774557099237074180?parent-reqid=1765290914684987-13392797853277445717-balancer-l7leveler-kubr-yp-sas-79-BAL&text=Ay%C4%B1pl%C4%B1+Mal+E-Ticaret&t=14&ask_summarization=1"},{"index":1,"title":"Ayıplı Mal ile Karşılaşan Tüketicinin Hakları","list":{"type":"unordered","items":["Ayıplı mal ile karşılaşan tüketici, ürünün yenisi ile değiştirilmesini, bedelin geri iadesini, ücretsiz onarımın yapılmasını veya değer kaybı oranında indirim isteme hakkına sahiptir.","Tüketicinin isteğine rağmen mağduriyeti sonlandırılmamış ise tüketici hakem heyetine ya da mahkemeye başvuru hakkına sahiptir.","Ayıplı hizmet de aynen ayıplı mal gibi değerlendirilir ve tüketici için aynı başvuru haklarını sağlar."]},"beginTime":132,"endTime":174,"href":"/video/preview/17774557099237074180?parent-reqid=1765290914684987-13392797853277445717-balancer-l7leveler-kubr-yp-sas-79-BAL&text=Ay%C4%B1pl%C4%B1+Mal+E-Ticaret&t=132&ask_summarization=1"},{"index":2,"title":"Tüketici Hakem Heyeti ve Başvuru Süreci","list":{"type":"unordered","items":["Tüketici hakem heyeti, tüketicinin aldığı ürün ya da hizmetin parasal sınırına göre belirlenen ve yalnızca belirli değerin altındaki uyuşmazlıklarda yetkisi bulunan kurullardır.","2022 yılı için tüketici hakem heyetlerine yapılacak başvurularda, değeri 10.280 TL'nin altında bulunan uyuşmazlıklarda ilçe tüketici hakem heyetleri, 10.280-15.430 TL arasındaki uyuşmazlıklarda il tüketici hakem heyetleri yetkilidir.","Tüketici hakem heyetine başvurular bizzat, avukat aracılığıyla, elden, posta ile veya e-devlet üzerinden gerçekleştirilebilir."]},"beginTime":174,"endTime":291,"href":"/video/preview/17774557099237074180?parent-reqid=1765290914684987-13392797853277445717-balancer-l7leveler-kubr-yp-sas-79-BAL&text=Ay%C4%B1pl%C4%B1+Mal+E-Ticaret&t=174&ask_summarization=1"},{"index":3,"title":"Tüketici Hakem Heyeti Kararlarının İcrası","list":{"type":"unordered","items":["Tüketici hakimiyetleri tarafından karara bağlanan başvurular tarafları bağlayıcı niteliğe sahiptir ve icrası gerekir.","Hakem heyeti kararlarına karşı yapılan itiraz sonucu mahkeme tarafından verilen kararlar kesin niteliktedir.","Tüketici hakem heyeti kararlarının kesinleşmesinden sonra uygulanmaları zorunludur ve bu zorunluluğa uyulmaz ise icra dairelerinde takip mümkündür."]},"beginTime":291,"endTime":342,"href":"/video/preview/17774557099237074180?parent-reqid=1765290914684987-13392797853277445717-balancer-l7leveler-kubr-yp-sas-79-BAL&text=Ay%C4%B1pl%C4%B1+Mal+E-Ticaret&t=291&ask_summarization=1"},{"index":4,"title":"Tüketici Mahkemesine Başvuru","list":{"type":"unordered","items":["Parasal değerin üzerindeki uyuşmazlıklarda başvuru doğrudan tüketici mahkemesine yapılır.","Tüketici mahkemesine yapılacak başvurular 492 sayılı harçlar kanunu uyarınca harçtan muaftır.","Tüketici başvurusunu yerleşim yeri tüketici mahkemesine yapmalıdır, yerleşim yerinde tüketici mahkemesi bulunmuyorsa asli hukuk mahkemesine tüketici mahkemesi sıfatı ile başvuruda bulunabilir."]},"beginTime":342,"endTime":394,"href":"/video/preview/17774557099237074180?parent-reqid=1765290914684987-13392797853277445717-balancer-l7leveler-kubr-yp-sas-79-BAL&text=Ay%C4%B1pl%C4%B1+Mal+E-Ticaret&t=342&ask_summarization=1"}],"linkTemplate":"/video/preview/17774557099237074180?parent-reqid=1765290914684987-13392797853277445717-balancer-l7leveler-kubr-yp-sas-79-BAL&text=Ay%C4%B1pl%C4%B1+Mal+E-Ticaret&t=%%timestamp%%&ask_summarization=1"},"isAdultDoc":false,"relatedParams":{"text":"Ayıplı Mal Nedir? 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videoda; Ayıplı Mal Nedir? Malın Ayıplı Olması Durumunda Tüketicinin Seçimlilik Hakları Nelerdir? Ayıplı Mal Örnekleri (Soru cevap)'ni izleyeceksiniz. Lütfen destek için Kanalımı beğenip...","preview":{"posterSrc":"//avatars.mds.yandex.net/get-vthumb/4478373/08a4ac1ba8733b904919097df924636c/564x318_1","videoSrc":"https://video-preview.s3.yandex.net/F1zl2QEAAAA.mp4","videoType":"video/mp4"},"target":"_self","position":"7","reqid":"1765290914684987-13392797853277445717-balancer-l7leveler-kubr-yp-sas-79-BAL","summary":{"isFull":true,"fullTextUrl":"/video/result?ask_summarization=1&numdoc=1&noreask=1&nomisspell=1&parent-reqid=1765290914684987-13392797853277445717-balancer-l7leveler-kubr-yp-sas-79-BAL&text=videoid:2838908403118374276","teaser":[{"list":{"type":"unordered","items":["Bu video, Tüketici Hakimiyetinde Röportör olarak görev yapan Yücel tarafından sunulan bir bilgilendirme içeriğidir. Yücel, tüketicilerin satıcılar tarafından nasıl mağdur edildiklerini anlatan ilk ve tüketici hakem heyeti hakkında bilgi veren ikinci videoların devamı niteliğindedir.","Video, ayıplı mal kavramını tanımlayarak başlıyor ve 6502 sayılı Tüketicinin Korunması Hakkındaki Kanun'un ilgili maddelerini açıklıyor. Ardından tüketicinin ayıplı mal durumunda kullanabileceği seçimlik hakları (malın iadesi, sözleşmeden dönme, indirim talep etme, ücretsiz onarım veya misli ile değiştirme) detaylı şekilde anlatılıyor. Son bölümde ise cep telefonu, buzdolabı, fırın, araç yakıt, amortisör, bulaşık makinesi gibi çeşitli ürünlerdeki ayıp örnekleri ve apartman yönetimleri, okul aile birlikleri, turistler gibi özel tüketici gruplarının hakları hakkında bilgiler veriliyor."]},"endTime":760,"title":"Ayıplı Mal ve Tüketicinin Seçimlik Hakları","beginTime":0}],"fullResult":[{"index":0,"title":"Giriş ve Ayıplı Mal Tanımı","list":{"type":"unordered","items":["Tüketici hakimiyetinde röportör Yücel, tüketicilerin satıcılar tarafından nasıl mağdur edildiklerine dair örnekler ve tüketici hakem heyeti hakkında bilgiler veren önceki videoların ardından ayıplı mal hakkında bilgi verecek.","Ayıplı mal, tüketiciye teslimi anında taraflarca kararlaştırılmış örnek veya modele uygun olmayan, objektif olarak sahip olması gereken özellikleri taşımayan veya tüketicinin beklediği faydayı azaltan veya ortadan kaldıran, sözleşmeye uygun olmayan mallardır."]},"beginTime":6,"endTime":86,"href":"/video/preview/2838908403118374276?parent-reqid=1765290914684987-13392797853277445717-balancer-l7leveler-kubr-yp-sas-79-BAL&text=Ay%C4%B1pl%C4%B1+Mal+E-Ticaret&t=6&ask_summarization=1"},{"index":1,"title":"Ayıplı Maldan Sorumluluk","list":{"type":"unordered","items":["6502 sayılı Tüketicinin Korunması Hakkındaki Kanunun 9. maddesine göre satıcı malı satış sözleşmesine uygun olarak tüketiciye teslim etmek zorundadır.","Kanunun 10. maddesine göre teslim tarihinden itibaren altı ay içinde çıkan ayıpların teslim tarihinde var olduğu kabul edilir ve malın ayıplı olmadığının ispatı satıcıya aittir.","Altı ay içinde ayıplı mal teslim edildiğinde tüketicinin seçimlik hakları doğar."]},"beginTime":86,"endTime":168,"href":"/video/preview/2838908403118374276?parent-reqid=1765290914684987-13392797853277445717-balancer-l7leveler-kubr-yp-sas-79-BAL&text=Ay%C4%B1pl%C4%B1+Mal+E-Ticaret&t=86&ask_summarization=1"},{"index":2,"title":"Tüketicinin Seçimlik Hakları","list":{"type":"unordered","items":["Tüketicinin seçimlik hakları arasında malı satıcıya iade etme, sözleşmeden dönerek ödemiş olduğu parayı geri isteme, üründeki ayıp kadar indirim talep etme, ücretsiz onarım talep etme veya ürünün misli ile değişmesini talep etme bulunmaktadır.","Satıcı, tüketicinin tercih ettiği bu talepleri yerine getirmek zorundadır ve ücretsiz onarım veya malın ayıpsız bir misli ile değiştirilme hakkını tüketici satıcıya, firma battıysa ithalatçıya karşı da kullanabilir.","Tüketicinin bu taleplerini yerine getirmek için satıcı 30 iş günü içinde (konut veya tatil amaçlı taşımazlarda 60 iş günü) harekete geçmek zorundadır."]},"beginTime":168,"endTime":314,"href":"/video/preview/2838908403118374276?parent-reqid=1765290914684987-13392797853277445717-balancer-l7leveler-kubr-yp-sas-79-BAL&text=Ay%C4%B1pl%C4%B1+Mal+E-Ticaret&t=168&ask_summarization=1"},{"index":3,"title":"Zaman Aşımı ve Tazminat","list":{"type":"unordered","items":["Kanunlarda veya taraflar arasındaki sözleşmede daha uzun bir süre belirlenmediği takdirde, ayıplı maldan sorumluluk, ayıp daha sonra ortaya çıksa bile, malın tüketiciye teslim tarihinden itibaren iki yıllık zaman aşımına tabidir.","Konut veya tatil amaçlı taşınmazlarda malın tüketiciye teslimi tarihinden itibaren beş yıldır, ikinci el satışlarda ise ayıplı maldan sorumluluk bir yıldan az olamaz.","Eğer maldaki ayıp veya ağır kusur hile ile gizlenmişse zaman aşımları hükümleri uygulanmaz."]},"beginTime":314,"endTime":380,"href":"/video/preview/2838908403118374276?parent-reqid=1765290914684987-13392797853277445717-balancer-l7leveler-kubr-yp-sas-79-BAL&text=Ay%C4%B1pl%C4%B1+Mal+E-Ticaret&t=314&ask_summarization=1"},{"index":4,"title":"Ayıplı Mal Örnekleri","list":{"type":"unordered","items":["Cep telefonu kendi kendine kapanmaya başlaması veya ses sorunu yaşaması, buzdolabı yeterince soğutmaması veya yüksek sesli çalışması, fırın yeterince ısıtmaması veya zamanlamasını kurduğunda çalışmaması ayıplı mal durumudur.","Yakıt kaynaklı stop etme, amortisör bozukluğu, bulaşık makinesi duman çıkması ve yanması ayıplı mal durumudur.","Ürün ayıpsız olsa bile, firmalar bazen \"beğenmezseniz aynı gün içerisinde değiştirebilirsiniz\" taahhüdü vermektedir."]},"beginTime":380,"endTime":602,"href":"/video/preview/2838908403118374276?parent-reqid=1765290914684987-13392797853277445717-balancer-l7leveler-kubr-yp-sas-79-BAL&text=Ay%C4%B1pl%C4%B1+Mal+E-Ticaret&t=380&ask_summarization=1"},{"index":5,"title":"Özel Durumlar","list":{"type":"unordered","items":["Yargıtay'ın aldığı karara göre apartman ve site yönetimleri ticari ve mesleki olarak hareket etmediğinden dolayı tüketici sınıfına girmişlerdir ve tüketici hakem heyetlerine başvuru yapabilirler.","Okul aile birlikleri, kar amacı gütmeyen dernek ve vakıflar tüketici sınıfında yer almışlardır ve ayıplı mal durumunda tüketici seçimlik haklarını kullanabilirler.","Turistler de tüketici sınıfına girerler ve 6502 sayılı Tüketicinin Korunması Hakkındaki 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Ayıplı malın sözleşmeye aykırı olması, ambalaj, etiket, tanıtma ve kullanma kılavuzunda belirtilen özelliklerden birini taşımaması, teknik düzenlemesinde tespit edilen niteliğe aykırı olması veya montaj hataları nedeniyle ayıplı olması durumları anlatılmaktadır. Ayrıca, teslim tarihinden itibaren altı ay içinde ortaya çıkan ayıpların teslim tarihinde var olduğu kabul edilmesi, ayıplı malın etiketlenmesi ve teknik düzenlemesine uygun olmayan ürünlerin piyasaya arz edilmemesi gibi önemli bilgiler de paylaşılmaktadır."]},"endTime":137,"title":"Ayıplı Mal Hakkında Bilgilendirme","beginTime":0}],"fullResult":[{"index":0,"title":"Ayıplı Mal Tanımı","list":{"type":"unordered","items":["Ayıplı mal, tüketiciye teslimi anında taraflarca kararlaştırılmış olan örnek ya da modele uygun olmaması veya objektif olarak sahip olması gereken özellikleri taşımaması nedeniyle sözleşmeye aykırı olan maldır.","Ambalajında, etiketinde, tanıtma ve kullanma kılavuzunda, internet portalında ya da reklam ve ilanlarında yer alan özelliklerinden bir veya birden fazlasını taşımayan, teknik düzenlemesinde tespit edilen niteliğe aykırı olan, tüketicinin makul olarak beklediği faydaları azaltan veya ortadan kaldıran, maddi, hukuki veya ekonomik eksiklikler içeren mallar ayıplı maldır.","Malın sözleşmede kararlaştırılan süre içinde teslim edilmemesi veya montajının satıcı tarafından veya onun sorumluluğu altında gerçekleştirildiği durumlarda gereği gibi monte edilmemesi, malın montajının tüketici tarafından yapılmasının öngörüldüğü hallerde, montaj talimatındaki yanlışlık veya eksiklik nedeniyle montaj hatalı yapılmışsa, sözleşmeye aykırılık nedeniyle ayıplı maldır."]},"beginTime":15,"endTime":88,"href":"/video/preview/17797674821328626590?parent-reqid=1765290914684987-13392797853277445717-balancer-l7leveler-kubr-yp-sas-79-BAL&text=Ay%C4%B1pl%C4%B1+Mal+E-Ticaret&t=15&ask_summarization=1"},{"index":1,"title":"Ayıplı Malın İspatı ve Etiketleme","list":{"type":"unordered","items":["Teslim tarihinden itibaren altı ay içinde ortaya çıkan ayıpların teslim tarihinde var olduğu kabul edilir ve bu durumda malın ayıplı olmadığının ispatı satıcıya aittir.","Bu karine, malın veya ayıbın niteliği ile bağdaşmıyorsa uygulanmaz.","Mal ayıplı ise, ayıplı mal üzerine ya da 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Yargıtay e-ticaret sitesi üzerinden bir pastaneden alınan bir...","preview":{"posterSrc":"//avatars.mds.yandex.net/get-vthumb/902107/daf1c925afb229ecbcc01e3623a55b66/564x318_1","videoSrc":"https://video-preview.s3.yandex.net/fwVJ8QEAAAA.mp4","videoType":"video/mp4"},"target":"_self","position":"16","reqid":"1765290914684987-13392797853277445717-balancer-l7leveler-kubr-yp-sas-79-BAL","summary":{"isFull":true,"fullTextUrl":"/video/result?ask_summarization=1&numdoc=1&noreask=1&nomisspell=1&parent-reqid=1765290914684987-13392797853277445717-balancer-l7leveler-kubr-yp-sas-79-BAL&text=videoid:14755109195852821564","teaser":[{"list":{"type":"unordered","items":["Bu video, bir röportaj formatında olup, sunucu Altınbaş Üniversitesi Hukuk Fakültesi öğretim üyesi Doçent Doktor Umut Yeni Ocak ile e-ticaret platformlarının sorumluluk sorunu hakkında konuşuyor.","Videoda, bir e-ticaret sitesi üzerinden sipariş edilen pastanın içinden sigara izmariti çıkması ve tüketicinin ödediği paranın iadesini istemesi olayı ele alınıyor. Yargıtay'ın bu durumda e-ticaret sitesinin aracı ayıplı maldan sorumlu tutulamayacağını belirterek mahkemenin kararını bozması tartışılıyor. Doç. Dr. Umut Yeni Ocak, bu kararın hukuki dayanak bakımından sorunlu olduğunu, e-ticaret platformlarının aracılık yaptıkları satışlarla ilgili hukuken hiçbir sorumluluk taşımamalarının kabul edilebilir olmadığını ve bu konuda Avrupa'daki örneklerin var olduğunu açıklıyor."]},"endTime":499,"title":"E-Ticaret Platformlarının Sorumluluk Sorunu","beginTime":0}],"fullResult":[{"index":0,"title":"E-ticaret Sitesi Sorumluluğu Tartışması","list":{"type":"unordered","items":["Pandemi sürecinde internet alışverişleri artmış ve bir tüketici e-ticaret sitesinden sipariş ettiği pasta içinde sigara izmariti bulmuş.","Tüketici ayıplı mal gönderildiğini söyleyerek iade talep etmiş, tüketici mahkemesi talebi haklı bulmuş ancak Yargıtay e-ticaret sitesinin aracı ayıplı maldan sorumlu tutulamaz diyerek mahkemenin kararını bozmuş.","Altınbaş Üniversitesi Hukuk Fakültesi öğretim üyesi Doçent Dr. Umut Yeni Ocak, bu konuyu ele almış."]},"beginTime":1,"endTime":67,"href":"/video/preview/14755109195852821564?parent-reqid=1765290914684987-13392797853277445717-balancer-l7leveler-kubr-yp-sas-79-BAL&text=Ay%C4%B1pl%C4%B1+Mal+E-Ticaret&t=1&ask_summarization=1"},{"index":1,"title":"E-ticaret Platformlarının Rolü ve Sorumluluğu","list":{"type":"unordered","items":["E-ticaret platformları tüketiciden komisyon alıyor, reklamlar yapıyor, promosyonlar yapıyor ve bazı satıcıları öne çıkarıyor.","Pandemi sürecinde elektronik alışveriş tecrübesi olmayan kişiler de bu yolla alışveriş yapmaya başlamış.","Platformlar üzerinden satın alınan ürünlerde sorun çıkması halinde sorumluluğun kimlerde olduğu konusu hukuken önemli."]},"beginTime":67,"endTime":138,"href":"/video/preview/14755109195852821564?parent-reqid=1765290914684987-13392797853277445717-balancer-l7leveler-kubr-yp-sas-79-BAL&text=Ay%C4%B1pl%C4%B1+Mal+E-Ticaret&t=67&ask_summarization=1"},{"index":2,"title":"Yargıtay Kararının Hukuki Yorumu","list":{"type":"unordered","items":["Ticaretin içinde aktif rol oynayan e-ticaret platformlarının aracılık yaptıkları satışlarla ilgili hukuken hiçbir sorumluluklarının bulunmadığını kabul etmek hukuk sistemimiz bakımından kabul edilebilir değil.","Mevzuat düzenlemeleri ve tüketicinin korunmasına ilişkin düzenlemeler dikkate alındığında bu sonuca varmak hukuki dayanak bakımından sorunlu.","Hukukçular, promosyon reklam yapan ve satış için aracılık faaliyetlerini aktif içinde sürdüren platformların hiçbir sorumluluk taşımamalarını garip karşılar."]},"beginTime":138,"endTime":202,"href":"/video/preview/14755109195852821564?parent-reqid=1765290914684987-13392797853277445717-balancer-l7leveler-kubr-yp-sas-79-BAL&text=Ay%C4%B1pl%C4%B1+Mal+E-Ticaret&t=138&ask_summarization=1"},{"index":3,"title":"Teknoloji ve Hukuk Arasındaki Hız Farkı","list":{"type":"unordered","items":["Teknoloji hızlı ilerlerken tüketici davranışı salgının etkisiyle daha hızlı şekillendi ve hukuki düzenlemede bu hızda biraz geride kaldı.","Kara Avrupası sisteminde tüketicinin korunmasına ilişkin hem mevzuat hem de yargı uygulamaları bakımından örnek alınabilecek çok sayıda uygulama var.","Bu tür uyuşmazlıkların yargı önüne gelmesi yeni değil, ancak sayısı arttıktan sonra yargı önüne taşınmaya başlandı ve yargının bu uyuşmazlıkları çözerken tereddütlü olduğu görülüyor."]},"beginTime":202,"endTime":291,"href":"/video/preview/14755109195852821564?parent-reqid=1765290914684987-13392797853277445717-balancer-l7leveler-kubr-yp-sas-79-BAL&text=Ay%C4%B1pl%C4%B1+Mal+E-Ticaret&t=202&ask_summarization=1"},{"index":4,"title":"Yargıtay Kararının Detayları","list":{"type":"unordered","items":["Yargıtay kararı verirken elektronik ticaretin düzenlenmesine ilişkin bir kanunun bazı maddelerinden bahsediyor.","Kanun, platformun sahibinin yayınladığınız içeriğin içeriğini kontrol etmek zorunda kalmasın diyor, ancak bu düzenleme doğrudan tüketicilerin yaşadıkları mağduriyetle ilgili sorumluluğu düzenleyen bir kanun maddesi değil.","Tüketicinin korunması hakkında kanunda yer alan ecrat kuralı, aracı hizmet sağlayıcıların bu tür alışveriş platformlarının tüketiciye karşı sorumlu tutulduğunu gösteriyor."]},"beginTime":291,"endTime":405,"href":"/video/preview/14755109195852821564?parent-reqid=1765290914684987-13392797853277445717-balancer-l7leveler-kubr-yp-sas-79-BAL&text=Ay%C4%B1pl%C4%B1+Mal+E-Ticaret&t=291&ask_summarization=1"},{"index":5,"title":"Tüketicilerin Güvenliği ve Platformların Sorumluluğu","list":{"type":"unordered","items":["Tüketicilerin yaşadıkları mağduriyeti bir muhatap bulmaları zor olacaktır çünkü satıcıyı bilmiyorlar, sadece elektronik ticaret sitesinin ismine güvenerek işlemi yapıyorlar.","Platformların kendilerinin de güvenilirliğini sarsabilecek bir durum olduğu için uygun bir düzenleme talep etmeleri gerekir.","İnternet alışverişlerinde ciddi bir halk sağlığı meselesi de var, örneğin pastanın içerisinde izmarit'in ne işi 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