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Hakan Bala, Albert Sorunlu ve Prosoft CRM ürünlerinin geliştiricilerinden biridir.","Videoda CRM (Customer Relationship Management) programlarının ne olduğu, işlevi, avantajları ve nasıl seçileceği detaylı olarak anlatılmaktadır. CRM'nin müşteri ilişkileri yönetimi için kullanılan bir teknoloji olduğu, mevcut ve potansiyel müşterileri yönetmeyi sağladığı, otomasyon, servis yönetimi, satış ve pazarlama verimini artırma gibi beş temel avantajı ele alınmaktadır.","Röportajda ayrıca CRM programı seçerken dikkat edilmesi gereken özellikler (görüşme notları, satış süreçleri, fırsat takibi, email bildirimleri, raporlama, entegrasyon, otomasyon, online erişim, doküman yönetimi, ürün/hizmet yönetimi ve görev yönetimi) detaylı şekilde açıklanmaktadır. CRM sistemlerinin manuel takip yöntemlerine göre daha verimli, ölçeklenebilir ve otomatikleştirilmiş bir çözüm sunduğu vurgulanmaktadır."]},"endTime":2966,"title":"CRM Programı Hakkında Bilgilendirici Röportaj","beginTime":0}],"fullResult":[{"index":0,"title":"CRM Programı Nedir?","list":{"type":"unordered","items":["CRM (Customer Relationship Management), müşteri ilişkileri yönetimi anlamına gelir ve bir teknoloji ve program olarak tanımlanır.","CRM yazılımı, mevcut müşterilerle ve potansiyel müşterilerle olan ilişkileri yönetebileceğimiz bir teknolojidir.","CRM programları, müşterilerle olan diyalogları, etkileşimleri kaydetmeyi ve sistem üzerinde tutmayı sağlar."]},"beginTime":12,"endTime":197,"href":"/video/preview/15416068776512305735?parent-reqid=1769777713720304-9620463422866447263-balancer-l7leveler-kubr-yp-sas-39-BAL&text=CRM+Software+Blog&t=12&ask_summarization=1"},{"index":1,"title":"CRM'nin İşe Yararı","list":{"type":"unordered","items":["CRM programları, müşterilerle olan geçmişimizi izleme, değerlendirme ve sonuç çıkartma noktasında destek olur.","Tüm müşteri etkileşimlerini tek sistem üzerinden hızlı bir şekilde erişme imkanı sağlar.","CRM teknolojisi, satışları artırmak, mevcut müşteri ilişkilerini iyileştirmek ve müşteri destek süreçlerini yönetmek için kullanılır."]},"beginTime":197,"endTime":525,"href":"/video/preview/15416068776512305735?parent-reqid=1769777713720304-9620463422866447263-balancer-l7leveler-kubr-yp-sas-39-BAL&text=CRM+Software+Blog&t=197&ask_summarization=1"},{"index":2,"title":"CRM Yazılımlarının Firmaya Sağladığı Katkılar","list":{"type":"unordered","items":["CRM yazılımları, müşterilerle iletişimimizin tek sistem üzerinden analiz edilmesini ve yönetilmesini sağlar.","CRM sistemleri raporlama ve analiz imkanı verir, örneğin bir satış için kaç kere iletişim kurulduğunu analiz etmek mümkün olur.","Dashboardlar sayesinde şirketin anlık satışlarını, satıcıların performansını ve ürün/hizmet bazında satış istatistiklerini görebilirsiniz."]},"beginTime":525,"endTime":716,"href":"/video/preview/15416068776512305735?parent-reqid=1769777713720304-9620463422866447263-balancer-l7leveler-kubr-yp-sas-39-BAL&text=CRM+Software+Blog&t=525&ask_summarization=1"},{"index":3,"title":"CRM Sistemlerinin Avantajları","list":{"type":"unordered","items":["CRM sistemleri, belirli satış süreçlerindeki kontakları çekip ayrı liste oluşturup otomatik e-posta gönderme gibi pazarlama ve satış süreçlerini otomatikleştirmeyi sağlar.","CRM sistemleri, satış personelinin günde 5-10 farklı fırsatla uğraşmasını ve ayda 200 farklı firma ile temas halinde olmasını sağlayarak, bu kişilerle kişiselleştirilmiş e-posta gönderme imkanı sunar.","CRM programları, servis tarafı varsa müşteri ilişkilerini yöneterek satış sonrası hizmetleri de düzenli ve sorunsuz bir şekilde yönetmeyi sağlar."]},"beginTime":726,"endTime":861,"href":"/video/preview/15416068776512305735?parent-reqid=1769777713720304-9620463422866447263-balancer-l7leveler-kubr-yp-sas-39-BAL&text=CRM+Software+Blog&t=726&ask_summarization=1"},{"index":4,"title":"CRM Sistemlerinin Ek Avantajları","list":{"type":"unordered","items":["CRM sistemleri, satış ve pazarlama süreçlerinin verimini artırarak daha verimli ve etkili bir yönetim sunar.","CRM sistemleri olmadan satış fırsatları kaçabilir, satış süreçlerinin detaylarını analiz etme imkanı olmayabilir ve ayrılan satış personelinin bilgilerini kaybetme riski vardır.","CRM sistemleri, şirket içinde satış ve pazarlama süreçlerinde işbirliğini kolaylaştırarak etkileşimli ve yardımlaşacak şekilde yönetmeyi sağlar."]},"beginTime":861,"endTime":976,"href":"/video/preview/15416068776512305735?parent-reqid=1769777713720304-9620463422866447263-balancer-l7leveler-kubr-yp-sas-39-BAL&text=CRM+Software+Blog&t=861&ask_summarization=1"},{"index":5,"title":"CRM Kullanılmaması Durumunda Olacaklar","list":{"type":"unordered","items":["CRM kullanılmadığında, satış personellerinin görüştüğü kişilerin bilgilerini ve hangi taktiklerin satışa dönüştüğünü anlamak için sürekli toplantılar yapılmalıdır.","CRM kullanılmadığında, başarılı taktikler ve teknikler sadece o personelde saklı kalır ve diğerlerine aktarılamaz.","CRM kullanılmadığında, satış sürecindeki farklı safhalarda olan müşterileri (ilk görüşme, teklif bekleyen, teklif değerlendiren) analiz etmek zorlaşır."]},"beginTime":976,"endTime":1301,"href":"/video/preview/15416068776512305735?parent-reqid=1769777713720304-9620463422866447263-balancer-l7leveler-kubr-yp-sas-39-BAL&text=CRM+Software+Blog&t=976&ask_summarization=1"},{"index":6,"title":"CRM Kullanımıyla Avantajlar","list":{"type":"unordered","items":["CRM sistemleri, satış sürecindeki farklı safhalardaki müşterileri analiz etmeyi sağlar (ilk görüşme, teklif bekleyen, teklif değerlendiren).","CRM sistemleri, satışa daha yakın olan müşterileri belirleyerek satış kotalarını artırmak için odaklanmayı mümkün kılar.","CRM sistemleri, farklı satış safhalarına göre otomatik pazarlama aktiviteleri yapmayı (otomatik e-posta gönderme) sağlar, bu da CRM'siz manuel olarak çok zor olan bir süreçtir."]},"beginTime":1301,"endTime":1388,"href":"/video/preview/15416068776512305735?parent-reqid=1769777713720304-9620463422866447263-balancer-l7leveler-kubr-yp-sas-39-BAL&text=CRM+Software+Blog&t=1301&ask_summarization=1"},{"index":7,"title":"CRM Sistemlerinin Faydaları","list":{"type":"unordered","items":["CRM sistemleri sayesinde bildiğiniz kişilere özgün mail gönderme imkanı sunuyor, bu da satışınızı artırmaya yardımcı oluyor.","CRM kullanmadığınızda fırsatları farkında olmadan kaçırabilirsiniz çünkü çok sayıda aktivite arasında bazıları gözden kaçabilir.","Satış süreci 20-50 kişiye kadar genişlediğinde, CRM kullanmadığınızda süreç yönetimi karmaşıklaşır ve ölçeklenebilir olmaz."]},"beginTime":1408,"endTime":1545,"href":"/video/preview/15416068776512305735?parent-reqid=1769777713720304-9620463422866447263-balancer-l7leveler-kubr-yp-sas-39-BAL&text=CRM+Software+Blog&t=1408&ask_summarization=1"},{"index":8,"title":"CRM Programı Kullanımı","list":{"type":"unordered","items":["CRM programı kullanmadığınızda excel'lerde ve notlarda müşteri süreçlerini takip etmek zor olurken, CRM ile tüm detayları anında erişebilir ve güncelleyebilirsiniz.","CRM sistemleri, müşteriyle yapılan görüşmeleri, sunumları, teklifleri ve satış sürecini takip etmenizi sağlar.","CRM ile teklif değerlendirme aşamasındaki müşterilere tek tuşla toplu mail gönderme imkanı sunar."]},"beginTime":1545,"endTime":1739,"href":"/video/preview/15416068776512305735?parent-reqid=1769777713720304-9620463422866447263-balancer-l7leveler-kubr-yp-sas-39-BAL&text=CRM+Software+Blog&t=1545&ask_summarization=1"},{"index":9,"title":"CRM ile Yapılabilen Diğer İşlemler","list":{"type":"unordered","items":["CRM sistemleri sayesinde satış dağılımlarını analiz edebilir ve hangi ürün veya hizmette en çok satış yapıldığını görebilirsiniz.","CRM ile uzun süredir görüşmediğiniz müşterileri filtreleyebilir ve fırsatları değerlendirebilirsiniz.","CRM sistemleri, satış personelleri arasında müşteri sorumluluklarını net bir şekilde belirleyerek çakışmaları önler."]},"beginTime":1739,"endTime":1966,"href":"/video/preview/15416068776512305735?parent-reqid=1769777713720304-9620463422866447263-balancer-l7leveler-kubr-yp-sas-39-BAL&text=CRM+Software+Blog&t=1739&ask_summarization=1"},{"index":10,"title":"CRM Sistemlerinin Ek Özellikleri","list":{"type":"unordered","items":["Bazı CRM programlarında görev yönetimi ve hatırlatma özellikleri bulunur.","CRM sistemleri sayesinde günlük, haftalık, aylık ve yıllık raporlar almak mümkündür.","CRM sistemleri, şirketlerin satış ve pazarlama süreçlerini sürekli takip ettikleri canlı bir sistem olarak kullanılır."]},"beginTime":1966,"endTime":2057,"href":"/video/preview/15416068776512305735?parent-reqid=1769777713720304-9620463422866447263-balancer-l7leveler-kubr-yp-sas-39-BAL&text=CRM+Software+Blog&t=1966&ask_summarization=1"},{"index":11,"title":"CRM Programı Seçim Kriterleri","list":{"type":"unordered","items":["CRM programı seçilirken şirketlerin satış sürecini öncelikle değerlendirmeleri gerekir.","B2B (bir şirket başka bir şirkete satış yapan) firmalar için CRM sisteminde görüşme notlarının girilebilir olması gerekiyor.","CRM sisteminde satış süreçlerinin (ilk görüşme, toplantı, teklif gönderme, değerlendirme, kazanma/kaybetme) tüm safhalarını görebilecek bir özellik olmalı."]},"beginTime":2058,"endTime":2153,"href":"/video/preview/15416068776512305735?parent-reqid=1769777713720304-9620463422866447263-balancer-l7leveler-kubr-yp-sas-39-BAL&text=CRM+Software+Blog&t=2058&ask_summarization=1"},{"index":12,"title":"CRM Sisteminin Temel Özellikleri","list":{"type":"unordered","items":["CRM sisteminde satış fırsatlarının herhangi bir satış personeline atanabiliyor olması gerekiyor.","Otomatik e-mail bildirimleri, satış süreçlerinde yapılan görüşmeleri satış takımıyla paylaşmak için önemli bir özellik.","CRM yazılımları detaylı raporlama, grafikler ve analiz imkanı sunmalı."]},"beginTime":2153,"endTime":2243,"href":"/video/preview/15416068776512305735?parent-reqid=1769777713720304-9620463422866447263-balancer-l7leveler-kubr-yp-sas-39-BAL&text=CRM+Software+Blog&t=2153&ask_summarization=1"},{"index":13,"title":"Entegrasyon ve Otomasyon Özellikleri","list":{"type":"unordered","items":["CRM sisteminin import ve export seçeneği olmalı, başka sistemlerle entegre edilebilir olması önemli.","Email otomasyonu, satış süreçlerindeki safhalara göre otomatik e-mail atma ve kişiselleştirilmiş e-mail oluşturabilme imkanı sunmalı.","Email otomasyonu, satış personelinin yükünü azaltarak momentumu koruma konusunda önemli katkı sağlar."]},"beginTime":2243,"endTime":2407,"href":"/video/preview/15416068776512305735?parent-reqid=1769777713720304-9620463422866447263-balancer-l7leveler-kubr-yp-sas-39-BAL&text=CRM+Software+Blog&t=2243&ask_summarization=1"},{"index":14,"title":"CRM Sisteminin Modern Özellikleri","list":{"type":"unordered","items":["CRM programı online (Software as a Service) olmalı, mobil uygulamalarla erişilebilir olması gerekiyor.","CRM sistemleri müşterileri, fırsatları, kontakları yönetebilmeli, etiketleme ve analiz imkanı sunmalı.","Doküman yönetimi, teklifler ve sözleşmelerin ilgili fırsat ve aktivitelerle ilişkilendirilmesi önemli."]},"beginTime":2407,"endTime":2500,"href":"/video/preview/15416068776512305735?parent-reqid=1769777713720304-9620463422866447263-balancer-l7leveler-kubr-yp-sas-39-BAL&text=CRM+Software+Blog&t=2407&ask_summarization=1"},{"index":15,"title":"CRM Sisteminin İleri Özellikleri","list":{"type":"unordered","items":["CRM sistemleri ürün ve hizmetleri yönetebilmeli, her fırsatın bir ürün ya da hizmetle eşleştirilmesi gerekiyor.","CRM programı pazarlama otomasyonu ve marketing funnel süreçlerini desteklemeli.","CRM sisteminin görev yönetimi yapabilmeli, görev atayabilmeli ve takımlar arasında işbirliği sağlayabilmeli."]},"beginTime":2500,"endTime":2626,"href":"/video/preview/15416068776512305735?parent-reqid=1769777713720304-9620463422866447263-balancer-l7leveler-kubr-yp-sas-39-BAL&text=CRM+Software+Blog&t=2500&ask_summarization=1"},{"index":16,"title":"Albert CRM Programı","list":{"type":"unordered","items":["Albert CRM programı, Alberts'un kendi bünyesinde geliştirilen ve Prosoftly markasıyla dünyaya sunulan bir ürün.","Albert CRM sistemi müşterileri, fırsatları, görüşmeleri, emailleri, telefon görüşmelerini ve sosyal medya etkileşimlerini yönetebiliyor.","Her satış fırsatı bir satış personeline bağlanıyor ve satışçıların performansını görebileceğiniz dashboard'lar mevcut."]},"beginTime":2626,"endTime":2695,"href":"/video/preview/15416068776512305735?parent-reqid=1769777713720304-9620463422866447263-balancer-l7leveler-kubr-yp-sas-39-BAL&text=CRM+Software+Blog&t=2626&ask_summarization=1"},{"index":17,"title":"Albert CRM'in Özellikleri","list":{"type":"unordered","items":["Albert CRM'in görev yönetimi (task management) ve etiketleme (tagleme) özellikleri sunmaktadır.","Prosoft CRM'in önemli avantajlarından biri çok güçlü olduğu email otomasyonudur.","Email otomasyonu sayesinde satıcılar tek tuşla müşteriye özgü email atabilme imkanı elde ederek süper satıcılar haline gelmektedir."]},"beginTime":2708,"endTime":2768,"href":"/video/preview/15416068776512305735?parent-reqid=1769777713720304-9620463422866447263-balancer-l7leveler-kubr-yp-sas-39-BAL&text=CRM+Software+Blog&t=2708&ask_summarization=1"},{"index":18,"title":"CRM Sisteminin Özellikleri","list":{"type":"unordered","items":["Online bir sistem olan CRM, firmalar kullanıcı sayısı bazında ücret ödemektedir.","Sistem, satış süreçlerini, pazarlama süreçlerini ve tüm müşteri ilişkileri yönetimini uçtan uca yönetebilme imkanı sunmaktadır.","Sistem entegrasyonu olan yapıda, kontakları otomatik import edebilme ve çeşitli sistemlerle entegre çalışabilme özelliğine sahiptir."]},"beginTime":2768,"endTime":2838,"href":"/video/preview/15416068776512305735?parent-reqid=1769777713720304-9620463422866447263-balancer-l7leveler-kubr-yp-sas-39-BAL&text=CRM+Software+Blog&t=2768&ask_summarization=1"},{"index":19,"title":"CRM Sisteminin Kapasitesi","list":{"type":"unordered","items":["Sistem, binlerce veya on binlerce kontak ve aktiviteyi direkt analiz, süzme ve filtreleme imkanı sunmaktadır.","Otomasyon, Albert CRM'in güçlü yanlarından biridir.","Albert CRM, Albertina'nın yönetim danışmanlığı alanındaki tecrübesiyle satış ve pazarlama süreçlerini iyileştirmek üzerine 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